As global capability centres (GCCs) evolve from cost-focused delivery hubs into strategic partners, the conversation is shifting toward accountability, domain expertise, and measurable business impact. In this interview with Machine Edge Global, Sirish Korada, Managing Director & CEO of BINDZ Consulting, shares how the company is reimagining the GCC model to prioritise ownership, governance, and outcome-driven delivery. From aligning globally distributed teams with client goals to leveraging automation and analytics for proactive decision-making, Korada explains how BINDZ is helping organisations move beyond traditional service models to build long-term, high-value global operations.
What gaps did you observe in traditional global service models that led BINDZ to design its GCC around impact and accountability rather than task delivery?
Traditional global service models often focused on volume and task completion rather than ownership and outcomes. Work was fragmented across teams, with limited business context and weak accountability for the final impact. That approach works for repetitive processes but not for complex finance, tax, and advisory functions.
When we started BINDZ in 2024, we designed the GCC around capability and responsibility, not just throughput. Our teams include chartered accountants and finance specialists who are specialists in their domain. We align delivery with business outcomes, quality metrics, and client goals.
The shift is from processing tasks to owning outcomes. That is where impact and accountability become measurable.
How does BINDZ ensure that its GCC teams remain closely aligned with client business goals while operating across geographies and time zones?
Alignment starts with a dedicated single client model where BINDZ integrates and synergizes from day one. We integrate tools, processes & methodologies and build effective relationships that ensure continuity of knowledge, process familiarity, and business context.
Our people understand the importance of client engagement, effective communication & time sensitiveness. As a result, the BINDZ team aligns its work hours as per client geography and time zone. This creates a sufficient overlap between onshore and offshore teams which ultimately translates into efficiency and productivity gains.
In a highly regulated environment like the U.S., how do you balance speed, customization, and risk management across audit, tax, HR, and corporate services?
In regulated environments, speed cannot come at the cost of control. Our approach is to standardize the control framework while allowing customization at the process layer.
We build delivery on documented SOPs, layered reviews, compliance checkpoints, and role based accountability. Technology platforms improve accuracy and turnaround time whilst strengthening controls.
Automation handles repeatable steps, while qualified professionals handle judgment areas. Governance oversight, internal audits, and quality reviews create guardrails. This allows us to deliver fast and tailored services while maintaining regulatory discipline across audit, tax, HR, and corporate functions.
Can you share an example of how technology and process innovation within the GCC has helped clients move from reactive compliance to proactive decision making?
A significant shift has come from combining automation with analytics driven dashboards. By integrating OCR, tax workflow platforms, and automated reconciliations, we reduced manual dependency in tax and accounting processes.
We then layered real-time tracking dashboards and risk indicators on top of delivery workflows. Instead of discovering issues at filing or audit stage, clients now see exception trends, turnaround variance, and compliance gaps early.
What should business leaders look for when choosing a GCC partner today, and how does BINDZ set itself apart in an increasingly crowded global services landscape?
GCCs of the future are not about just cost arbitrage but creating value.
Leaders should look beyond scale and cost. The real differentiators are domain depth, governance maturity, talent quality, and the ability to build long term capability. These differentiators will enable GCCs to deliver more complex & high value tasks and as a result achieve a greater maturity profile over time.
BINDZ’s dedicated single-client model, anchored in capability and accountability, leverages an industry-first Build-Operate-Transfer framework. This enables clients to benefit from cost arbitrage while creating long-term value that can be seamlessly transferred at a time of their choosing.